Hilo Coffee Mill - Hawaii
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Our Shipping Policy
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States and around the world using the shipping method of your choice. When you place an order we will estimate delivery dates and charges based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total weight of your order. If you have an international address, please be sure and select one of the International Shipping Methods.
 
Our favorite shipping method for most orders is USPS Priority Mail, both US and International. Domestic destinations usually take 3 to 4 days to reach you after your order is shipped. It is most often just as fast and secure as FedEx. International destinations may take a little longer to arrive.
 
We do our best to estimate shipping charges but at times we may have to change the shipping amount shown in your shopping cart. If this happens and shipping is underestimated, we will send you an email to get your approval before sending your item(s). A separate charge will be applied. If we have already charged your purchase and you decide to cancel your order, we will gladly refund any amount we have charged you.

Note: If you have an international destination and choose FedEx as your shipping method, they charge us separately for duties and taxes. However that charge isn't known by us until 1-2 weeks after shipment. We will charge you for the extra amount when we receive their notice. By choosing FedEx as a shipping option for your international order, you agree to accept those charges at a later date.
 
If shipping is significantly overestimated, let us know and we will issue a refund of the difference. Notification must be received within 7 days from shipment date.
 
Please remember, shipping is automated and we cannot guarantee amounts will be calculated correctly everytime.
 
Insurance is applied to all domestic orders and is included in the shipping charges. Insurance will be calculated manually on all international orders.
 
Customs requirements vary greatly between countries. For International shipments, you are responsible that what you are ordering will be accepted in the destination country.
 
Website Pricing
 
While we have taken every precaution to insure accurate website prices, we cannot guarantee the website to be free of pricing and description errors. Also, prices may change without notice. The merchandise prices on this website supersede all prior prices.
 
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