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Our 100% Guarantee
At Hilo Coffee Mill, your satisfaction is our highest priority. We are confident that your experience with hilocoffeemill.com will be good and we guarantee every purchase.

100% Satisfaction
You are a valued customer and it is our goal to make sure you are completely satisfied with each and every purchase. If you are unhappy with any part of your order, simply call us at 1-866-982-5551. We'll work with you to make it right. (We're sorry but due to Health Department regulations, we are unable to accept returns on any food items. This includes all coffees.)

Highest Quality
Hilocoffeemill.com guarantees that our products meet the highest standards of quality. If your merchandise is found to be defective, you may return the item directly to the manufacturer. Sorry, no refunds or returns on purchases of food or drink items.

Please note: We want your chocolates to arrive just as they left us. Because temperatures vary across the country, the best time to order chocolate is during the cooler months. But we can't control the weather,no matter when, so please keep this in mind when ordering.  No credit or refund will be made on chocolates arriving in less than optimal condition. Mahalo for understanding.

Excellent Service
Hilocoffeemill.com is committed to exceeding your service expectations. We are knowledgeable and we respect our customers. If you have any questions, email us at
customerservice@hilocoffeemill.com  or call 1-866-982-5551. We promise to work hard to make every experience with Hilo Coffee Mill a satisfying one.

Total Privacy Guaranteed
Hilocoffeemill.com considers your privacy a top priority. We maintain the highest commitment to safeguarding your personal information. For more details please read our
Privacy Policy.
 
Secure Shopping
You can shop at www.hilocoffeemill.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.hilocoffeemill.com is registered with the Authorize.Net Verified Merchant Seal program.

 
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